Effective: April 2026 · Version 1.1 · Supersedes all prior versions
Amendment notice: For existing clients and active VextIntel subscribers, material changes take effect 30 days after written notice by email. For new engagements, changes take effect on the effective date shown above.
This Refund Policy sets out comprehensively and without ambiguity the circumstances under which refunds are available, the definitions that govern this policy, and the remedies the Firm provides. It is drafted to be enforceable under the Consumer Protection Act 2019 and the Indian Contract Act 1872, and complies with Razorpay payment gateway requirements.
First step before any refund request: Contact us at support@vextaudit.com with the subject line "Complaint: [Engagement Reference]". We acknowledge within 2 Business Hours. Most valid concerns are resolved without a refund through revision or additional work.
"Acted Upon" means any of the following, whichever occurs first: (a) the Client has reviewed the Deliverable and has not raised a written complaint within 7 days of the delivery date; (b) the Client has used the findings, conclusions, or recommendations of the Deliverable in any internal business process, decision, or communication, including but not limited to preparation of financial statements, board presentations, internal compliance reviews, or risk assessments; (c) the Client has disclosed any part of the Deliverable to any third party including regulators, lenders, investors, or advisors; (d) the Client has filed any document with any government authority, regulatory body, or statutory authority in reliance on, or based on the findings of, the Deliverable, including but not limited to filing GST returns, GSTR-9C, DPDP compliance certificates, IT audit reports, export compliance documentation, or FEMA filings; or (e) the Client has taken any action or refrained from taking any action in reliance on the Deliverable.
"Material Error" means an error in the Deliverable that: (i) directly contradicts a specific statutory provision, ICAI standard, or agreed scope item that was in force in the applicable jurisdiction at the date of delivery; and (ii) the Firm could not have identified without information withheld by the Client; and (iii) has caused or is reasonably likely to cause direct financial loss to the Client. The following expressly do not constitute Material Errors: differences in professional judgement; differences in interpretation of law where multiple interpretations are legally permissible; adverse regulatory outcomes that arise despite a technically correct and complete Deliverable; findings or recommendations with which the Client disagrees on a subjective basis; or any error attributable to inaccurate, incomplete, or withheld information from the Client.
"Total Agreed Fee" means the full engagement fee specified in the engagement letter or SOW, regardless of the amount paid at any given time.
"Business Day" means any day other than a Saturday, Sunday, or public holiday in Tamil Nadu, India. For international engagements, Business Days are mutually agreed in the engagement letter.
Vext Audit Capital provides exclusively professional and digital services. All Deliverables are intangible: reports, assessments, analyses, and advisory outputs delivered electronically. There is no physical product and no statutory cooling-off or cancellation period equivalent to consumer goods purchases. Refund rights are governed solely by this policy.
If the Client cancels in writing before the Firm has commenced any work, the full engagement fee will be refunded within 7 Business Days, less: (a) any payment processing fees charged by Razorpay on the original payment; and (b) any reasonable out-of-pocket costs incurred by the Firm in preparation for the Engagement (such as third-party access fees or pre-engagement research costs). The Firm will provide a written breakdown before processing the refund.
If the Client cancels after commencement but before final delivery, the refund is calculated as: Total Agreed Fee paid, minus the value of work completed at the date of cancellation. The value of work completed is calculated on a pro-rata basis against the Total Agreed Fee, based on a written work-completion statement prepared by the Firm. Work completed includes all analysis, drafting, data processing, and interim outputs regardless of whether they have been formally delivered to the Client. The Firm's work-completion statement is final unless challenged through the arbitration procedure in the Terms of Service within 14 days.
All completed and delivered Deliverables are strictly and absolutely non-refundable once the Deliverable has been Acted Upon as defined in Section 1 above. For the avoidance of doubt:
A complaint is valid only if it satisfies all three of the following conditions simultaneously:
The following are not valid complaints and do not entitle the Client to any remedy under this policy:
Where a valid complaint is received, the Firm will investigate the identified error against the Deliverable, the engagement scope, and the statutory provisions applicable at the date of delivery. The Firm will provide a written assessment within 5 Business Days of receiving the complaint.
Where the Firm determines that a Material Error exists, the remedy will be one of the following, applied in the following order of preference at the Firm's sole and final discretion, subject to the criteria below:
The Firm's determination of remedy is final and binding unless challenged through the arbitration procedure under the Terms of Service within 30 days of the Firm's written determination.
Cancel at any time. No refund for the current billing month regardless of reason. Cancellation takes effect from the next billing cycle. The subscriber continues to receive the digest until the end of the paid period.
A pro-rata refund for remaining unused months is available only if: (a) the cancellation request is submitted in writing within 30 days of the annual payment date; and (b) the subscriber has received no more than one digest edition under that annual subscription. Where both conditions are met, the refund is calculated as the monthly equivalent rate multiplied by the number of full months remaining, less a processing fee of ₹1,500 to cover payment gateway charges. Where the subscriber cancels after 30 days, or after receipt of more than one digest edition, no refund is available. The processing fee of ₹1,500 applies only to subscriber-initiated cancellations for reasons unrelated to non-delivery. Where the Firm fails to deliver the digest for 2 or more consecutive months, the subscriber is entitled to a pro-rata refund for those months without any processing fee.
In the event of a duplicate payment, the full duplicate amount will be refunded to the original payment method within 5 Business Days of written confirmation of the duplicate. Contact support@vextaudit.com immediately with the subject "Duplicate Payment: [Invoice Number]".
No refund is available in any of the following circumstances, regardless of reason or argument:
To request a refund: email support@vextaudit.com with subject "Refund Request: [Engagement Reference or Invoice Number]". Include your name, company, engagement reference or invoice number, specific reason for the request, and the amount claimed. The Firm will acknowledge within 2 Business Hours and provide a written decision within 5 Business Days.
Approved refunds are processed to the original payment method via Razorpay within 7 to 10 Business Days of written approval. Razorpay processing timelines for card refunds may apply.
If you are not satisfied with the Firm's refund decision, you may escalate to: (a) arbitration under the Terms of Service within 30 days of the Firm's written decision; (b) the Consumer Disputes Redressal Commission under the Consumer Protection Act 2019; or (c) Razorpay's dispute resolution process for payment-related matters only.
This policy is governed by the laws of India. International clients agree that Indian law and the jurisdiction of Coimbatore, Tamil Nadu apply, subject to the arbitration clause in the Terms of Service which provides for English-language arbitration accessible to all parties regardless of location.
Nodal Officer for Refund Com